Privacy Policy

What we collect

Nigraan has two parts: a desktop app used inside the pharmacy, and a read-only mobile app for the owner. Between them we handle the following.

• Pharmacy business data — sales and returns, inventory and batches, purchase records, and customer ledger (Udhari) entries. Ledger entries can include your customers' names, phone numbers and outstanding balances, because that is what a Khata is.
• Account information — the owner's name, phone number and email address, and the names of staff accounts created in the desktop app.
• Device and licence identifiers — a device token, licence key and app version, so that a licence can be tied to one pharmacy.
• Push notification token — a Firebase Cloud Messaging (FCM) token for the owner's phone, so alerts can reach that device.
• Enquiries — if you contact us through the website form or WhatsApp, we receive the name, phone number and message you send.
• Website analytics — aggregate page views through Cloudflare Web Analytics. This is cookieless and does not identify individuals.

Why we collect it

• Business data — to keep an automatic cloud backup that can be restored, and to show the owner reports in the mobile app.
• Account information — to identify who performed an action in the pharmacy, and to contact you about support and billing.
• Device and licence identifiers — to validate the licence and to notify the desktop app when a new version is available.
• Push token — to deliver the three alerts the owner asked for: a bill edited, a bill deleted, or a return recorded by a salesman.
• Enquiries — to reply to you. Nothing else.

What stays on your own computer

The desktop app is offline-first. It keeps a full local copy of your data and works without internet. Staff PINs are stored and checked on your own computer and are never sent to our servers.

Where it is stored

Cloud backups and account records are stored on secure servers operated by our hosting provider. Data is transmitted over encrypted connections (HTTPS). Access is limited to the people who need it to run the service.

Who we share it with

We do not sell your data, and we do not share it with anyone for advertising. We use a small number of service providers to run the product:

• Google (Firebase Cloud Messaging) — delivers push notifications to the owner's phone.
• Our hosting provider — runs the servers that store backups and serve this website.
• Our contact form provider — passes website enquiries to our email.
• Cloudflare — cookieless website analytics.

We may also disclose data where the law requires it. If a court or authority in Pakistan lawfully requires it, we will comply.

How long we keep it

While your subscription is active, we keep your data so that backup and restore keep working. After a subscription ends, we keep the data for 90 days so that you can come back or ask for an export, and then delete it permanently.

Deleting your data

You can ask us to delete your data at any time by emailing support@nigraansoftware.com from the phone number or email address on your account. We complete deletion requests within 30 days and confirm when it is done. You can request an export of your data before deletion.

Deleting the mobile app from your phone stops push notifications but does not delete your pharmacy data — for that, send us a deletion request.

Children

Nigraan is business software for pharmacy owners and their staff. It is not directed at children and we do not knowingly collect data from anyone under 18.

Changes to this policy

If this policy changes, we update this page and the “last updated” date at the top. For a change that materially affects what we collect, we will also tell you directly on WhatsApp or by email before it takes effect.

Contact

Questions about this policy, or about your data: support@nigraansoftware.com or 0322 193 6005.